iCARe Services & Support

Reducing your costs and protecting your investment

Investments in Internet Security solutions have proven to pay for themselves very quickly. However, for many organizations, the real challenge in implementing these solutions is the ongoing management and support. Solucom's iCARe Centre manages this for you and allows you to focus on your business.

iCARe Services

Manage changes requested by the customer for their UTM security Solutions.
Provide configuration backup services and Rapid Replacement Services for UTM devices.
Interact with ISP for any client Internet connectivity issues.
Update UTM security solutions with the latest software upgrades and patches.
Monitor Solutions for availability, 7 x 24 on behalf of customer, and respond appropriately should any issues arise.
Reporting, Selected daily, weekly, and monthly, for Internet and UTM solutions. Secure iPortal access to view all related iReports and customer specific documentation.
Help Desk provides prompt assistance and problem reporting relating to Internet and UTM security solutions and connectivity issues. The Solucom Helpdesk ticketing system ensures that all relevant parties are kept updated through out the resolution process.

Cost Savings

Implementing these services in-house would require hiring additional staff, ongoing training, and costly additional computer hardware and software. For a fraction of the cost, Solucom can tailor an iCARe service and support solution to fit the needs of your organization. Our focus is to make available to your IT group the resources necessary for you to provide your organization with the highest level of service and support.