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Reducing
your costs and protecting your investment
Investments
in VPN and Internet Security
solutions
have proven to pay for themselves very quickly. However, for many
organizations, the real challenge in implementing these solutions is
the
ongoing management and support. Solucom's iCARe
Centre manages this for you and allows you to focus on your business.
iCARe
Services
- Continuous Administration
& Response Services
- Manage
changes requested by the customer for their Internet security and VPN
Solutions.
- Interact with ISP for
client Internet
connectivity issues.
- Update Internet security
and VPN solutions
with the latest software upgrades and patches.
- Monitor
VPNs, Firewalls, Routers and Solutions for availability, 7x 24 on
behalf
of customer, and respond appropriately should any issues arise.
- Reporting,
Daily and Monthly, provided for Device Availability, Network
Volume,
and Tunnel Connectivity.
- Help
Desk
provides assistance and problem reporting relating to VPN, Internet
security solutions and connectivity issues.
Implementing
these services in-house would require hiring additional staff,
ongoing training, and costly
additional computer hardware and software. For a fraction of the
cost, Solucom can tailor an iCARe
service and support
solution to fit the needs of your organization. Our focus is to
make
available, to your IT group, the resources necessary for you to provide
your organization with the highest level of service and support.
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